- We welcome you to reach out
Should you have any issue, we are here to assist you lodge a formal complaint if you wish to do so, and how and when we will respond to your complaint.
A person wishing to make a complaint may do so in writing to:
The Operations Manager will be responsible for:
Registering the complaint in your companies’ complaints register informing the complainant that their complaint has been received and providing them with information about the process and time frame
We will examine the complaint within 5 working days of the complaint being received
We will inform the complainant via email within 10 working days of the complaint being received of what is being done to investigate and resolve the complaint, and the expected time frame for resolution. As far as possible, complaints or appeals will be investigated and resolved within 20 working days of being received. If this time frame cannot be met, the complainant will be informed of the reasons why and of the alternative time frame for resolution.
Deciding or referring to the appropriate people for a decision within 20 working days of the complaint being received
Informing the complainant of the outcome and any options for further action if required
If you are not happy with the outcomes of a complaint, you may be able to lodge a complaint with Strata Community Association (NSW) or Fair Trading, their office will determine if it has the power to investigate your complaint.
Peter Clisdell Pty Limited is a proud member of SCA (NSW), the peak body for the strata sector in NSW representing 2,000 strata managers.
The NSW Government under the Minister for Better Regulation and Innovation has approved a Professional Standards Scheme. This formal recognition by the NSW Government is first of its kind for the property services sector in Australia.
The scheme has been approved for an initial period of 5 years commencing from 1st July 2021. This approval means our business, Peter Clisdell Pty Limited, must adhere to a Code of Ethics including professional standards, and is monitored by Professional Standards Australia.
What does this mean for you?
At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This is in line with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.
The Professional Standards Scheme will bring to our clients a range of benefits, including:
The SCA (NSW) will oversee and self-regulate the conduct of all members within a structured professional framework.
In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response.
An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensees in Charge, ensuring the industry remains up to date, educated and aware of their on-going responsibilities to the consumer.
Peter Clisdell Pty Limited is a proud member of SCA (NSW), the peak body for the strata sector in NSW representing 2,000 strata managers.
The NSW Government under the Minister for Better Regulation and Innovation has approved a Professional Standards Scheme. This formal recognition by the NSW Government is first of its kind for the property services sector in Australia.
The scheme has been approved for an initial period of 5 years commencing from 1st July 2021. This approval means our business, Peter Clisdell Pty Limited, must adhere to a Code of Ethics including professional standards, and is monitored by Professional Standards Australia.
At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This is in line with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.
The Professional Standards Scheme will bring to our clients a range of benefits, including:
The SCA (NSW) will oversee and self-regulate the conduct of all members within a structured professional framework.
In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response.
An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensees in Charge, ensuring the industry remains up to date, educated and aware of their on-going responsibilities to the consumer.
At Peter Clisdell Pty Limited, we are committed to supporting the strata industry, contributing to the overall improvement, and providing an excellent customer experience. The introduction of the Professional Standards Scheme will assist us in meeting these goals for our clients.
If you have any questions regarding the Professional Standards Scheme, please contact Peter Clisdell Pty Limited va email or SCA (NSW) on 02 949 8200. Alternatively, further details are available at www.psc.gov.au
Our services are designed with a primary focus on the benefits they can bring to your business. We seek to streamline your processes and operations, utilizing the latest technologies to automate tasks and reduce overheads.
Clisdells Strata Management is a family-run business that specialises in
We have a portfolio of over 1400 buildings located throughout the Sydney metropolitan area, extending as far as Jindabyne in the south.
Liability limited by a scheme approved under Professional Standards Legislation.