Questions?

You can look up your Manager’s contact details under the contact page.

Absolutely! We provide various levels of post-project support and maintenance services to ensure everything continues running smoothly.

The responsibility for rectifying defects in new premises falls upon the original proprietor, who is obliged to address Minor Defects within 2 years and Major Defects within 6 years from the date of occupation.

Common issues encountered include waterproofing failures, wall cracks, tiling discrepancies, and roof leaks. If unsure whether an issue qualifies as a defect, it is imperative to engage a specialist to provide a detailed report on the issue and legal advice.

Here at Clisdells, our goal is to assist with providing you with expert advice and help you transition through the management of the defects period.

The Owners of the lots from time to time in a Strata Scheme form the Owners Corporation.

The Owners Corporation has many responsibilities such as managing the finances of the Strata Scheme, keeping accounts and records for the Strata Scheme, maintaining, and repairing the common property of the Strata Scheme and taking out insurance for the Strata Scheme.

An Owners Corporation for a Strata Scheme must properly maintain and keep in a state of good and serviceable repair the common property and any personal property vested in the Owners Corporation.

The owners corporation is responsible for the repair and maintenance of common (Refer to the SCA(NSW) “Who is Responsible Guide” located in our Resources page. Our Strata Managers and Assistant Agents are experienced to determine the responsibility for the repair and maintenance and to organise expert trades in a timely manner.

We aim to answer calls at the first point of contact. Should this not be possible we aim to provide a callback on the same day! We aim to respond to emails within 24-48 hours.

Yes, we work closely with insurance brokers who are specialist in their fields when it comes to insurance renewal time. The owners corporation is responsible to ensure all necessary insurance policies are in place and up to date.

Types of insurance needed include building insurance, office bearers liability, public liability insurance, workers compensation insurance and voluntary workers insurance. Our role is to assist in providing expert advice for the provision of insurance renewals and claims management.

If a resident breaches a by-law, the strata committee can instruct the Strata Manager to first contact the resident to advise of the breach and ask that they stop the conduct that is causing the breach.

If this is unsuccessful, the owners corporation may issue the person responsible for the breach with a Notice to comply with a by-law. If they have the delegated authority, a strata managing agent may also issue a notice to comply.

If there is a breach after the notice has been issued, the owners corporation may apply to the Tribunal to impose a penalty, after resolving to do so at a general or strata committee meeting. If the Tribunal has already fined the owner or occupier within the last 12 months for a breach of the same by-law, the penalty imposed by the Tribunal can double to a maximum of $2,200.

In this case, the owners corporation does not have to issue another notice to comply before applying to the Tribunal to impose the fine. A ‘Notice to comply’ form is available on the NSW Fair Trading website.

We strictly adhere to all applicable data privacy laws and regulations to ensure your data is secure and private.

We have daily backup of our servers and regular audits of our IT software and hardware suites.